Last updated: January 13, 2023
Thank you for shopping at Bicaneo.com
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Return and Refund Policy:
You are entitled to cancel Your Order within 14 days without giving any reason for doing so.
The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
In order for the Goods to be eligible for a return, please make sure that:
All digital services, including mixing, mastering, mentoring or teaching, composition, sound design, and remixing, outlined on Bicaneo.com where the delivered end product is of digital content which is not supplied on a tangible medium if the performance has begun or completed with Your prior express consent or confirmation, cannot be refunded unless:
After downloading a completed digital product sent by Bicaneo.com to You; after 14 days the job will be marked as complete if no further contact is made to Bicaneo.com by You in writing. Any further changes requested will be considered a new project, where the usual charges apply as outlined as a new project on the cost calculator page on Bicaneo.com or via a new estimate or invoice and shall not be deemed binding until a new invoice or estimate is agreed formally in writing by both You and Bicaneo.com.
Please also note that the deliverable quoted timescales under the section: ‘Mixing, Mastering service timescales’ on the Terms and Conditions and within this document; also displayed on the product services pages and quote calculator pages, are for the first phase of works completed and sent to You before the first revision and should not be confused with project completion and in cases where the number of revisions requested by You pushes the project delivery past the first agreed delivery time, we cannot be held liable for such timescales involved or delays, and no refund, full or partial, shall be given under such circumstances.
We like to think that we are reasonable in our dealings with customers and encourage you to always contact us to work any issues you may have as we are flexible in some cases. Please reach out to Bicaneo here: firstname.lastname@example.org
We reserve the right to refuse returns of any merchandise, product or service that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
For mixing and mastering digital product services, turnaround times are specific in business days per track depending on which product(s) You select. Each product service outlined below is when we agree to deliver the first mix or master by per track for you to review; unless otherwise communicated by us of a delay in writing, you can expect us to adhere to these timescales. It does not include the time taken by every revision up to a maximum of included revisions in the agreed price made by You the client, nor do the timescales include remedial revisions that are chargeable by the *hour outside of the included revisions.
Mixing LT (Lite) 1-30 business days to deliver the first mix per track.
Mixing First Timer (WX-PRO discounted) 1-30 business days to deliver the first mix per track.
Mixing Standard 1-30 business days to deliver the first mix per track.
Mixing X-PRO 1-14 business days to deliver the first mix per track.
Mixing WX-PRO 1-10 days (including weekends) to deliver the first mix per track.
Mastering Standard 1-7 business days to deliver the first master per track.
Bicaneo.com is very confident that you will love our work. To protect both parties, we include revisions per track for each mix or master. Each revision can include changes specific to the track. If revisions are not deemed to be mixing or mastering tasks, then a new estimate will be sent to you for other audio works as agreed by You and Bicaneo.com.
Examples of what is covered in revisions:
Examples of what is NOT covered in revisions:
*After the included revisions are used per track by You, additional revisions are chargeable at £30, including UK VAT per hour per track, unless otherwise agreed by us in writing with You. No UK VAT is charged if you reside outside of the UK.
All other service delivery times outside of the scope of the original project are agreed upon on a case-by-case basis, agreed in writing by You and Bicaneo.com.
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
66Khz Productions Limited
483 Green Lanes
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
If you need to exchange a product for the same one, contact us. Please note that We only replace Goods you received defective or damaged.
If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
If you have any questions about our Returns and Refunds Policy, please contact us: